ScanIQ Support

AI Document Scanner · operated by Vexai LLC

Need help with ScanIQ? We're here for you. Most questions are answered below — if you don't find what you need, email us and we'll get back to you.

Frequently Asked Questions

How do I scan a document?

Tap the scan button on the Home screen. ScanIQ auto-detects the document edges and corrects perspective. For tricky lighting, switch to Pro Camera to remove fingers, shadows, and blur in real time.

What do I get with ScanIQ Pro?

Pro unlocks unlimited scans, all 30+ AI tools, advanced PDF editing, e-signature, and iCloud sync. It's $14.99/year or $5.99/month, with a 3-day free trial — cancel anytime.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Open the iOS Settings app → tap your name → Subscriptions → ScanIQ to change or cancel. Cancelling stops future renewals; you keep Pro until the current period ends.

How do I restore a purchase?

In ScanIQ, open the paywall or Settings and tap Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.

Are my documents private?

Yes. Scans are processed on your device and stored locally or in your personal iCloud — we never upload your documents to our servers. AI features send only the relevant text to our secure proxy to fulfill your request, and it is not stored. See our Privacy Policy for details.

An AI feature isn't working — what should I do?

Check your internet connection and try again. If it persists, email us at chahat.b@everis.ai with a short description and your app version (Settings → About) so we can help quickly.

How do I request a feature or report a bug?

We'd love to hear from you. Email chahat.b@everis.ai or use Settings → Help & Support in the app.